FAQs

We often get asked questions relating to our boat trips and cruises, the most commonly asked are listed below.  However if you can't find the answer here then please feel free to contact us.

Yes, well behaved dogs are welcome on our cruise boats.

Yes, there are toilet facilities on our boats.

Puffins nest on Puffin Island between approximately the beginning of April and the end of July, you will not see them outside of the nesting season. Between April and July, we see Puffins on most Puffin Island trips.

Very occasionally we are lucky enough to see dolphins on our cruises but most of the time we don’t see dolphins.

We only take bookings online or face to face at the ticket kiosk, we do not take bookings over the phone or by email. If you are looking to book for a large group or want a bespoke private charter, please drop us an email.

We strongly recommend that you wear suitable clothing and bring waterproofs. We will do our best to keep you as dry as possible but there may be sea spray (or rain, we are in Wales…) and most seating is not covered. The windier the weather the more spray there is and the wetter you may get.

There are no age restrictions on our boats, all ages are welcome. If you have mobility issues we recommend you read our access statement or get in touch before booking.

Unfortunately, none of our boats have full disabled access. We will always try and accommodate you if it is possible and of course safe, please read our access statement and drop us an email with your specific requirements, however we cannot accommodate electric or motorised wheelchairs on any of our boats.

Our trips normally start at the beginning of April and finish at the end of October, if we are running trips they will be available to check times and book online. If you are looking for a private charter out of season, drop us an email and we might be able to accommodate you.

All our cruises depart and return to the pier in Beaumaris, you do not get off the boat during the cruise.

Our boats will only go out if it is safe to do so. If we have to cancel because of the weather we will try and give you as much notice as possible and you will receive a full refund if you aren’t able to rebook for another day. Sometimes we are able to offer an alternative cruise in the Menai Strait if it is too rough around Puffin Island.

Cancellations by the Customer*



For scheduled cruises, customers who wish to cancel can receive a refund less a 10% fee, or a gift voucher for the full amount if the booking is cancelled more than 24 hours before the booked time. A cancellation fee of 100% applies for cancellations made less than 24 hours in advance, or in case of no-show.



For private charters, customers who wish to cancel can receive a refund less a 10% fee, or a gift voucher for the full amount if the booking is cancelled more than 48 hours before the booked time. For cancellations made 24 to 48 hours before the booked time a fee of 50% applies, for cancellations made less than 24 hours in advance, or in case of no-show a fee of 100% applies.



If you cancel and would prefer a gift voucher rather than a refund, please email us. Our system does not automatically issue refunds so there may be a delay in you receiving your cancellation confirmation and your refund confirmation.



You are advised to insure against and check whether your own personal insurance policy provides cover against cancellation.



*if you have booked a coach party using a separate booking form or a training course please refer to booking T&Cs and cancellation policy on that form.



Cancellation by Seacoast Safaris (for all bookings)



Seacoast safaris will endeavour to ensure that your trip/charter/course takes place in accordance with your booking. However, Seacoast Safaris reserves the rights to cancel without prior notice and at any time where we believe on reasonable grounds that cancellation is necessary due
to unsuitable conditions.



Where Seacoast Safaris cancels a trip/charter you will be offered the following options.




  1. A full refund, or

  2. an alternative trip/charter, with any differences in value refunded, or

  3. a gift voucher to the same value of the trip booked which will remain valid for 18 months.

All our vessels fully conform to the MCA codes and licensing and carry all the necessary safety equipment. All vessels carry appropriately sized lifejackets and life rafts for all passengers.



Due to the design of our vessels you are not required to wear a lifejacket during our cruises.

Amaaazing experience!!

We went on the last trip of the day, we have not only seen the last of the puffins but also seals. However the star of the show were dolphins!! Our guide and captain Nadia took us and chased them so we all had a fantastic experience!! Will be coming again!!

Domi C (TripAdvisor)
 

Sending email... Please wait...