Cancellations by the Customer*
For scheduled cruises, customers who wish to cancel can receive a refund less a 10% fee, or a gift voucher for the full amount if the booking is cancelled more than 24 hours before the booked time. A cancellation fee of 100% applies for cancellations made less than 24 hours in advance, or in case of no-show.
For private charters, customers who wish to cancel can receive a refund less a 10% fee, or a gift voucher for the full amount if the booking is cancelled more than 48 hours before the booked time. For cancellations made 24 to 48 hours before the booked time a fee of 50% applies, for cancellations made less than 24 hours in advance, or in case of no-show a fee of 100% applies.
If you cancel and would prefer a gift voucher rather than a refund, please email us. Our system does not automatically issue refunds so there may be a delay in you receiving your cancellation confirmation and your refund confirmation.
You are advised to insure against and check whether your own personal insurance policy provides cover against cancellation.
* If you have booked a coach party using a separate booking form or a training course please refer to booking T&Cs and cancellation policy on that form.
Cancellation by Seacoast Safaris (for all bookings)
Seacoast Safaris will endeavour to ensure that your trip/charter/course takes place in accordance with your booking. However, Seacoast Safaris reserves the rights to cancel without prior notice and at any time where we believe on reasonable grounds that cancellation is necessary due to unsuitable conditions. Please note we do not normally cancel due to rain.
Where Seacoast Safaris cancels a trip/charter you will be offered the following options.
- A full refund, or
- an alternative trip/charter, with any differences in value refunded, or
- a gift voucher to the same value of the trip booked which will remain valid for 18 months.